About Us

Vision
Through collaborative relations and innovative approaches, METRO will be an industry leader in delivering timely and efficient service that is transformative by providing multi-modal interactions for communities to connect to everyday work and life opportunities.

Mission
METRO’s mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region.

Customer Service, 713-635-4000
Customer Service Call Center representatives answer questions and assist with any inquiries regarding METRO services. Bilingual personnel are available to provide information in many languages.